FAQ's

Depending on your location, delivery typically takes 3-15 business days. We use reliable international logistics to ensure your printer arrives safely.

Yes, you can return your order, but it depends on the item’s condition and category:

• Printers/Machines: Can only be returned within 7 days and must NOT have been filled with ink. Once ink is added, returns are not accepted.
• General Items: Must be unused, in original packaging, and reported within 30 days.
• Defective Items: Contact after-service within 30 days for an exchange or store credit.
• Non-returnable: Sale items, gift cards, and custom products.

How to start a return:

1. Email first: You must contact afterservice@colorsun.com for approval. (Unrequested returns will be rejected).
2. Shipping: The buyer is responsible for return shipping costs unless the item is confirmed defective.

Refund Policy->

Yes, we ship worldwide free. Please provide your address at checkout to see the available shipping options.

Early Bird Period: The special promotional window officially opens on March 1, 2026, and closes on March 14, 2026.

Availability: Please note that launch inventory and promotional benefits are offered on a first-come, first-served basis while supplies last.

By placing your order during this period, you unlock a comprehensive launch package:

• Up to $800 Off: Receive an instant discount on your Colorsun X13 purchase based on the selected bundle.
• 2 Years of FREE Premium Ink: Eligible orders include a two-year supply of high-quality ink.
• Lifetime 10% Discount: Get a permanent 10% discount on all future Colorsun DTF consumables.

We understand that an industrial DTF printer is a significant investment. To ensure you choose the right setup:

• Talk to an Expert: Use the "Talk to an Expert on WhatsApp" button on our product page for real-time consultation regarding specs, shipping, and ROI.
• Get a Lead Quote: You can request a formal B2B lead quote through our inquiry form to confirm final pricing including taxes and freight.

Shipping: Shipping costs and estimated delivery times are calculated at checkout based on your location and warehouse availability.

Refunds: Deposits and full payments are subject to our standard Refund and Cancellation Policies presented at checkout. We recommend confirming your requirements with our support team on WhatsApp before final payment.

Printhead Architecture: Unlike DIY-converted home printers, the X13 is built around a single industrial Epson I3200-HD printhead, specifically designed for high-precision textile production.

Professional Mainboard: It utilizes a high-stability Hosonsoft mainboard, ensuring consistent motion control and data processing for long production runs.

Precision Droplets: The system supports 3 picoliter (3pl) droplets, achieving sharp details and smooth gradients that hobbyist machines cannot match.

Automated Hydration: The X13 features an integrated automatic moisturizing system that keeps the printhead hydrated during idle periods, preventing ink crystallization.

Closed-Loop Filtration: A built-in white-ink stirring and filtration system continuously circulates ink to reduce sedimentation and clogging by up to 80%.

One-Click Care: The machine performs scheduled cleaning cycles every 12 hours, meaning you spend less time troubleshooting and more time printing.

Talk to an Expert: Yes! Since industrial DTF equipment is a significant investment, we encourage you to use the "Talk to an Expert on WhatsApp" button for a real-time consultation.

Live Demos: Our team can provide live video demonstrations and answer technical questions regarding your specific production workflow or ROI.